Intelligent virtual agent
Leave behind outdated healthcare chatbots by adopting ORX’s NLU-driven solution. Enhance patient interactions, streamline access to self-service options, and increase engagement metrics with minimal effort.
Unlock your digital front door
Automate 80% of your contact center inquiries through an army of generative AI chatbots, voicebots, and conversational analytics.
Automate millions of the commonly reoccurring conversations so your patients can get a resolution in seconds.
+90%
Automation rate
4.5X
ROI Within 4Months
+40%
Agent Productivity
-39%
Operational Costs
8X
Faster Average Handle Time
2X
Customer Satisfaction
Struggling to support your health system?
Not enough agents & annoying IVRs?
ORX helps your patients get a resolution in seconds
Solve staffing shortages
Automate repetitive tasks to free up your team for handling more challenging and important cases.
Increase operational efficiency
Get started in days. Easily update and expand workflows and use cases as needed—no technical skills required.
Elevate your patient experience
Reach patients on every digital platform and direct them to important services that improve their care experience.
Here’s what fuels ORX
conversational AI
Leave the boring
calls to us
Patient access teams are stretched thin, struggling with a constant influx of routine calls. Alleviate the pressure and prevent burnout with intelligent call center automation.
-> Automatically handle or redirect over 65% of incoming calls
-> Allow your staff to focus on complex issues
-> Minimize patient frustration and eliminate long wait times
-> Allow your staff to focus on complex issues
-> Minimize patient frustration and eliminate long wait times
Intelligent virtual agent
Leave behind outdated healthcare chatbots by adopting ORX’s NLU-driven solution. Enhance patient interactions, streamline access to self-service options, and increase engagement metrics with minimal effort.
Uncover unique patient insights, automatically
Generate actionable insights from patient journey analytics in your health system, including top keywords and trends, patient engagement metrics, acknowledgement gaps and more.
Conversational AI features
Leverage conversational AI to automate critical routine tasks
Physician Search
Patients can find doctors easily, with multiple attributes, in their own natural language.
Scheduling Management
Patients can find doctors easily, with multiple attributes, in their own natural language.
Prescription Support
Patients can find doctors easily, with multiple attributes, in their own natural language.
Billing & Registration
Patients can find doctors easily, with multiple attributes, in their own natural language.
Smart Routing
Patients can find doctors easily, with multiple attributes, in their own natural language.
Form Filling
Patients can find doctors easily, with multiple attributes, in their own natural language.
FAQs
Patients can find doctors easily, with multiple attributes, in their own natural language.
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Call-to-Text (SMS Deflection)
Patients can find doctors easily, with multiple attributes, in their own natural language.
America’s #1 Contact Center Joins Forces with Healthcare AI Leader
ORX allows Calabrio customers to deploy a true omnichannel patient experience, including end-to-end scheduling over call centers, and critical Contact Center skills for managing contact center efficiency
GenAI can save healthcare
$360,000,000,000/yr
According to a McKinsey study, GenAI has the potential to save the healthcare industry up to $360 billion each year.
Opportunity –Massive cost savings ($360B)
Gen AI could save the healthcare industry up to $360 billion annually by reducing inefficiencies, automating tasks, and freeing up resources, it also improves patient outcomes.
Risk – Building GenAI solutions yourself
Building GenAI in-house risks dangerous errors, patient harm, and costly compliance failures—while draining your resources and exposing you to legal threats.
ORX solution
With ORX, you get a fast to implement, cost-effective GenAI solution that ensures safety, compliance, and protects both patients and your organization.
Empowering
healthcare, enhancing lives
More conversions come from better conversations
Get customized ORX demo based on your own data, without a finger. Experience your key business use case in action from the very first touchpoint.
Book a demo now
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